Horrible s/w. I'm on OSX and followed your advice, I dragged the app to trash and reinstalled, no luck. Couldn't get further than the s/w asking for a password. Then I used "Find Any File" app to find filenames anywhere on the Mac containing the text HIP2P and I deleted them all. Note OSX requires apps to either store all files in the app container so it all gets deleted when the app is trashed OR provide an uninstaller, HIP2P does neither. Then i reinstalled HIP2P, note there is the camera username/password (default could be admin/admin) but when the HIP2P app starts it shows a user/password box that is NOT the camera info, it's the HIP2P program name/password. This is really clunky and confusing, here the name defaults to admin and the password is blank, just leave it that way and the program will then allow you to continue.