ArcSoft is still supplying Total Media 3.5 for consumers, but appears to not be providing customer support for purchased software failures. What can I do?

Question

"An installation support file could not be installed" "Catastrophic Failure"

Answer 1

In this case, since ArcSoft seems to not be providing customer support for software failures, you can try the following steps:

1. Check if there are any updates available for the software and try installing them.
2. Uninstall and then reinstall the software.
3. Contact the ArcSoft support team directly to see if they can offer any assistance, even if they are not officially providing customer support for purchased software failures.
4. Look for online forums or communities where users of ArcSoft TotalMedia software gather, as other users might have faced similar issues and could provide potential solutions or workarounds.
5. Consider exploring alternative software options if the problem persists and satisfactory support is not available.