Why am I unnable to register Encrypstick?

Question

Dear Sir or Madam,
Following my order ref ENC031611, I receive the following message when I try to register my product: "SSL handshake failed".
Could you help me solve this problem so that I can use the full version on a USB stick?
Best Regards
Thierry Koener

Answer 1

Dear Thierry Koener,

We apologize for the inconvenience you are experiencing while trying to register your Encrypstick product. To resolve the "SSL handshake failed" error message you are receiving, please try the following steps:

1. Make sure that your browser is up-to-date with the latest version.
2. Ensure that your firewall or antivirus software is not blocking the connection.
3. Make sure that encryption is enabled on your browser.
4. Try to clear your browser’s cache and cookies.

If the issue persists, please contact us again and we will be happy to assist you.

Best Regards,
The Encrypstick Team