No image from camera in Wanscam pc client.

Question

Good evening.
I seem to have a problem with the Wanscam video client.
I scanned for the camera and it found my HW0022 camera. I updatet the password and added the camera. So good so far.
But when I right-klick the camera I cannot connect to the camera and I get no image, just black.
I have image in the iOS app and when I log in through a web-browser with the IP-address, so i know that its the video client and not the camera that is the problem.

Please advice.

Thank you.

Best regards Håkon Midtlien

Answer 1

The user is reporting an issue with the Wanscam video client on Windows where they cannot connect to their camera and get no image. They have confirmed that the camera is functioning correctly through other means. The user is seeking advice on how to resolve the problem.