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Adobe RoboHelp 9 will not open...

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asked by about Adobe RoboHelp

I have an installed the full version of Adobe RoboHelp 9 (version When i try to open Adobe RoboHelp 9 HTML and i got have received a following the error message appears:

"Unable to activate RoboHelp 9 over an Internet connection."

"To protect your system from counterfeit or malicious code, activation is required to ensure you have genuine software and to use this product. To activate your product, please make sure your system is connected to the internet or follow one of the steps below."

"This product has been disabled because it has failed to activate."

I'm try to select the "This computer is now connected to the internet. Retry activation." radio button to activate the Adobe RoboHelp 9 HTML and i have received an error message after pressing the Next button appears:

"Activation Failure"

"We were unable to activate your product. Press Retry. For more information, please refer to the Adobe Activation Policy."

I have received an error code 194:7 but the Adobe RoboHelp 9 HTML will not run so try to resolve it.

1 Answer

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answered by

To activate the Adobe RoboHelp 9 to do have a following:

  1. Choose the "This computer is now connected to the Internet. Retry activation." radio button option, and then click Next.
  2. Wait for minutes to activate the Adobe RoboHelp 9, you may have a received to contact Adobe to activate this copy of the product. (NOTE: Make sure you have a program to receive the network connection over a LAN network to activate the Adobe RoboHelp 9 if you like it.)
  3. Once finished the activate will start automatically, click Quit to close the activation process dialog.

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