Turn off the printer.
Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it
Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance or repair.
If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams, reduce the amount of paper you place in the tray each time it is filled.
Make sure you or the tray feeding the paper into the printer is aligned properly and the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what paper you should use with your printer your printer documentation will list the paper compatible with your printer.
Do not mix the paper you're feeding into the printer at one time. If you need to change the paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
If your printer uses a slot or tray for the paper make sure to not push the paper too far into the slot or tray.
Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
