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Why isn't my Fitbit turning on?

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The light on my Fitbit won't turn off after I did a firmware update on it. Can someone please help me, I don't want to buy a new one of these? Thanks.

1 Answer

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answered by (236k points)

The first place to start is the Support section on the Fitbit's website. They have all the models listed and you can click on the device corresponding with yours to obtain help.

Visit the support section through this link and then click on the device that matches yours or simply use the search function to look for answers.

Also, your device might fall in the warranty protection program. Contact the seller and inform him about the current situation.

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