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eBIR form doesn't print out.

0 votes
asked Sep 6 about eBIRForms
edited Sep 7 by Robert Polubinski

When I try to print out after validating and saving, my printer doesn't react and won't print it. It was okay before, I don't know what happened. I checked everything already. My printer works well when I print other online and offline documents. Please help. I already called BIR but all they can say is it's with my PC setting and they cannot tell me exactly what to do. Thanks.

1 Answer

0 votes
answered Sep 7 by Robert Polubinski (221,940 points)

Based on what you've just said, the printer might have issues with the drivers or the Print Spooler is stuck. I recommend reinstalling the drivers for your printer and reset the Print Spooler service as well.

Driver installation should be pretty obvious. Insert the CD then follow its instructions, but after you've uninstalled it first. Then go to Start > Run > services.msc. Locate the Print Spooler in the list, right click it and choose Reset. After this procedure, restart your PC and launch eBIRForms again.

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