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My Acer Cristal Eye webcam is not recognized by the laptop I am using. It's an Acer Aspire One. What could be the problem?

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The webcam stopped working and I can neither open it or repair.

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answered by (100k points)
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My suggestion is to navigate to Control Panel and remove the webcam and its software then use the following link and search for a new driver and software because as I can see, the problem is connected with these factors. On the website you will find a field with the model number. You can find the number on the back of the laptop: just enter that model number and search for your device and drivers will be offered to you for the operating system you are using. Download the webcam drivers and perform a fresh installation. A reboot might be required in order for the settings to take effect.

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