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Unable to upload file.

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asked by about ixEntry
edited by

I have a secretary that cannot get past this error when trying to upload a document.

Unable to Upload File.
ERROR - setFileToUpload: (429) ActiveX component can't create object

The above error is preventing her from submitting last months financials. Is there a fix for this? Or do I have to contact our Database guy?

1 Answer

0 votes
answered by (309k points)

I don't think the problem is related to the database itself. If you see the error message, the problem appears to be with the ActiveX plugin. This also implies that you are using Internet Explorer. Go to Tools > Manage Addons and remove the plugin that you're using, then reload the website and you will be prompted to install it again. If this doesn't fixes your problems, contact the local administrator as he'll perform additional operations to restore functionality.

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