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Unable to connect to TomTom website.

0 votes
asked Mar 30 by Caroline 12 (150 points) about MyDrive Connect
edited Apr 5 by Robert Polubinski

I have a TomTom Go 51 and have just tried to connect the laptop to MyDrive Connect on the TomTom website to update it. It says there's no Internet connection whereas there obviously is. How come this version is worse than the version of 8 years ago?

1 Answer

0 votes
answered Apr 5 by Robert Polubinski (221,940 points)
selected Apr 5 by Caroline 12
 
Best answer

I've checked the software and the website and it appears that you can still download and install it. If you can't connect to their servers, then it means it's a problem on your side since the app is working just fine. I suspect this issue is directly related to the Windows Firewall or with the Internet Security that's installed on your PC.

I recommend turning them off or add the TomTom MyConnect to the firewall to allow it to connect to the Internet servers.

If you're using an older version of the software, access the following link to downloading the installation package for the latest version available: https://www.tomtom.com/en_gb/mydrive-connect/

commented Apr 5 by Caroline 12 (150 points)
Great thanks... have managed to download by physically connecting laptop to wifi via ethernet link.... but will perhaps turn off the firewall next time I have to do an update.

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