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Eye Cloud connection error.

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asked by about Eye Cloud
edited by

I installed the Eye Cloud software for Windows, and it ran OK for 1 day. The next day, I started receiving the error message "UNABLE TO CONNECT TO SERVER, [-1]". There are no settings to check the IP address or to input a static IP address and no way other than this forum to ask a question. I've uninstalled and reinstalled the application multiple times with no success.

1 Answer

0 votes
answered by (264k points)

I can't find any reference of a similar error on the Internet. My best guess is that you've either modified your proxy settings or that your firewall is blocking the connection. If you've checked and neither of these solutions are working for you, I recommend manually adding one or two cameras to see if you can get Eye Cloud to work like that.

Lastly, you can try contacting the company that develops the application using the following email address: email@vstarcam.com .

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