The support for this application is pretty limited meaning that I couldn't download a manual, although there is one on a website. When I wanted to download it, an error appeared saying that the website can't be reached.
However, I managed to find their official website which makes things a little easier. The first you have to try is to check the built-in Help section. Developers usually place answers to common questions also known as Frequently Asked Questions.
Secondly, use the following link to get in touch with them: http://systeminnovators.com/en/contact/contact_form/