Is there a setting to get the cash drawer to pop open after clicking the cash tender icon?

Question

Our drawer is not opening when we click the cash tender icon. It only opens when we go up to Batch+Open cash drawer or press Alt+F8. Is there a setting that needs to be changed? Also, is there a way to open the drawer when we are balancing or is that a security feature?

Answer 1

The support for this application is pretty limited meaning that I couldn't download a manual, although there is one on a website. When I wanted to download it, an error appeared saying that the website can't be reached.

However, I managed to find their official website which makes things a little easier. The first you have to try is to check the built-in Help section. Developers usually place answers to common questions also known as Frequently Asked Questions.

Secondly, use the following link to get in touch with them: http://systeminnovators.com/en/contact/contact_form/