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Re [Ticket#2017010900001351] .

0 votes
asked Jan 13 by Gerry Sherman about Any Video Converter Professional
edited Jan 16 by Alex Urbach

Re [Ticket#2017010900001351]. I have lost the ability to download anything from Youtube. Please see past contact information. Today I uninstalled all AVC programs, reinstalled the AVC Pro and made sure there are no updates available. Still can't download anything from Youtube, even clips I loaded up myself. What can I do?

2 Answers

0 votes
answered Jan 16 by Alex Urbach (305,740 points)

You have to contact the original developers of the application because they're the ones that have to respond to that ticket.

Use the following email address and add the ticket number in the subject line: support@any-video-converter.com

Also, explain the situation in the email and wait for a response. I've looked for a ticketing system, but there isn't one.

0 votes
answered Sep 12 by PARIS YOUNG

If this happen since you update the program to the latest version, you can try the following solution.

1) Please close the anti-virus program or firewall program when downloading the YouTube videos.

2) Please check that your video drive is updated, if not, please update it according to your Windows OS.

3) You can follow the instructions (https://github.com/rg3/youtube-dl/issues/11573) and to see whether your Google Internet Authority G2 from GeoTrustCA had expired. If it was expired, you can delete it and  get a valid certificate from https://pki.google.com/.

If you had other factor authentications set up on your google account.  Removed the login information from the settings and download YouTube video again to see whether it works. 

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