After the big update of Windows 10 our duplicate machine doesn't work. It can't find the COM port and I can't install a COM port. What to do?
When you attach something to the Serial/Parallel port, the software should detect it, however, many applications nowadays that are using COM ports also need a driver for this operation. Therefore, look for the driver for your machine and the corresponding COM port should be enabled.
Also, read the manual to see how to properly install the application: http://www.duplimate.com/Help/BOS/pdf/BOS_package_manual.pdf