Most likely the cause to this issue is directly related to the date of the software you're using. The new apps are updated and work normally. I've even used an Epson printer released this year and the autoupdate function was working properly.
It might be possible that the driver you have to be outdated along with the support software as well.
Use the following website, type the model and then check for updated drivers and tools: https://epson.com/Support/sl/s