I was called by Network Security Shield that my system that I had installed 3 years ago was red flagged that people were trying to get into my computer. The person calling was Paul Henderson Emp. #13509. He said he would install the 5 years plan called Sonicwall TZ500 Advanced Protection. He said they could not take my bank info, and I would have to purchase iTunes gift card for $400. I did that, and they said those were not the right ones, and they were refunding me and I needed to get the $50 gift cards. So I did that. Then they said it was activated. But then I found out that the refund was not done and could only be done through iTunes. But iTunes said I had to spend another $600 to get the refund from them. At this point, I knew it was a scam and told them so. I also went to Apple to see if the system was on my computer, and it was not. I called Paul Henderson back and was given to the account person, Jack Dawes, who started to say that Apple lied but finally told me that I would get all of the money refunded. That was on 19th Oct. They have my credit card information, but I called, and no refund has been issued as of yet.
I want to know how can I get the refund before I put the fraud request to my credit card company on Nov. 1st. The credit card company said it can take up to 7-10 business days for the refund to show. Please let me know if this refund is being processed.