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Camera has stopped connecting over 3G or 4G.

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asked by about iSmartViewPro
edited by

I can't connect to my camera over 3G or 4G when out of the house. It previously connected no problem, now only connects when I am in the same house and connected to the same WiFi network.

1 Answer

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answered by (309k points)

This happens because there is an error with the port forwarding. I recommend checking the Internet source (eg. Router/modem) for portforwarding configuration. Most likely those settings are messed up or the DHCP server available on these devices issued other IPs the connected items, therefore removing the functionality of the camera's remote access feature. Alternatively, you could add the camera items again after they're deleted from your phone.

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