There is absolutely nothing about this application and the way it works. I've searched through various pages and search results, but it was all without success, therefore I can't say exactly what could be the problem. If you have it installed, go to the installation directory and look through files. Maybe there is something you can use to diagnose the software like Readme files, CHM (Help files), text files. Developers usually place these files in installation directory to help users read more or get instructions.