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Reinstalling software and recovery.

0 votes
asked by about Security Bank Checkright
edited by

Hi,

My client's computer gone into error that makes us re-install the application. Can we possibly recover the old files and what is its extension name so we can search on it or does it makes an automatic backup file?

Hope you can assist us.
Mhel Bergola

1 Answer

0 votes
answered by (329k points)

Banking applications and in most of the cases everything that is related to bank software, troubleshooting etc, should be forwarded to the Bank's own Support Department. There might be confidential data that only the Support team from the bank has the permission to use, therefore, if the application belongs to a bank, contact them and ask for guidelines. It's also useful and it matters when you are a customer of that bank.

On the other side, I've searched for information regarding this software, but I couldn't find anything available.

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