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All data gone from HP password safe since recent Windows update.

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asked by about HP Canada Password Safe
edited by

My HP Password Safe no longer shows any of my passwords after the latest Windows update. I am using Windows 10 and have done a system restore before the update took place, but I am still not able to access any of my passwords.

1 Answer

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answered by (236k points)

You have probably updated from a previous version of Windows to the latest one (Windows 10). Based on your selection, Windows might deploy the old apps to the new installation, but if those apps are not compatible, then the OS will delete them, sort to speak. The only way to recover those passwords is to actually downgrade to the previous version. Go to Start > Settings > Update and Recovery > Recovery > Go back. After the previous version is restored, copy and backup your passwords, then upgrade again and import the passwords.

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