This appears to be a local issue, because due to the search queries completed on various search engines, I didn't find anything about it. However, the developers who created this application are still in the business and they're called Avanquest. You will have to contact them in order to find out what could be the possible cause to this issue: http://www.avanquest.com/USA/group/contact/
Before contacting, try to back up everything that you have and then perform a fresh installation of the programs and the printer's drivers. If after this procedure, still doesn't work, then get in touch with official Support.