Sending messages.

Question

I got a message from Viber last night (when I was sending the same message to my friends - that I will use this number from now on) that Viber is considering my message as Spam and that will block my account. I didn't see anything strange last night, but now I can't send messages. I can receive and when I send it's written that a message is delivered but actually it is not. What is going on? Is my number blocked or not?

Answer 1

When you're sending many messages to multiple users at the same time, Viber's security protocol triggers a spam filter and believes you are sending SPAM (even if you don't actually send and just chat to friends). I suggest you leave the account just like it is for a few days, and then try to chat again. If the same situation is encountered, then you will have to contact Viber and ask for explanations. Your account shouldn't be blocked just for chatting with your friends.

Use the following link to reach the support team: https://support.viber.com/customer/portal/emails/new