I advise consulting the built-in Help section provided by the software or look in the installation directory for PDF or CHM files, because there is no troubleshooting information related to this application, which means it's impossible to give you a solution, since the software isn't even available for downloading.
If you use a modern operating system, it might be possible that CHM files won't be readable. Therefore, you will need the help of an application: http://help-explorer.software.informer.com/
