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Authorization declined.

0 votes
asked by about BIAS SoundSaver
edited by

I successfuly installed Soundsaver Express from the installer disc on two HP laptops of mine. The software came with my purchase of the USB Phono Plus (Project Series) Pre Amp. Later, I got rid of the oldest laptop after it crashed and replaced it with an HP Pavilion x360 laptop. It doesn't have a CD/DVD player on board, so I copied the files to a USB and installed SoundSaver Express from it to the new laptop. Installation worked fine, but when I entered the code string found on the CD pouch (which had worked twice previously) I got the message the authorization was declined and I was granted a 14 day trial only. Now I only have the software on one laptop (my wife's) which she uses a lot so I have a hard time recording my record library without the new second laptop to use. I sent you an email to authorize@bias-inc.com a few days ago but nobody has come back to me with any help. Can you advise?

1 Answer

0 votes
answered by (329k points)
edited by

Some serial numbers have limited activations, which means you will have the possibility to activate the product for a limited number of times, after which it's rendered useless.

Secondly, I don't think the email you used should be addressed for this issue. Use the following page and click on Contact Support, then enter your inquiry, and someone will assist you: https://soundsoap.uservoice.com/

I recommend this way because the developers are the only ones who have access to the serials.

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