Whenever you encounter issues with the application, use the available contact methods to get in touch with the developers. They insist to contact the Customer Care in order to fix this issue:
To get help in installation of KEAT Pro X and also for troubleshooting, you can get in touch with our Customer Care team at 1800 209 9191, 1800 222 299, 3030 5757. Our representatives will be happy to resolve your queries.
As you can see, they will assist you with the problem you face.
For additional information, use the following website: https://www.kotaksecurities.com/ksweb/Our-offerings/Trading-Tools/Keat-Pro-X