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Why do I get a "MEM_BAD_POINTER" pop-up error message?

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When I try to open Simple Backup, I get the error message and the software won't open. What should I do?

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You encounter this error if the settings are changed (Install files for East Asian languages) in the Regional and Language Options while running Windows XP Service Pack 2. In order to restore the functionality of your software you should download the available hotfix found on the Microsoft Support website. The manual approach isn’t too difficult but it is recommended you use an official tool to solve this error instead of messing around with settings. Install hotfix from the support page and restart your computer. The error should disappear.

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