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All contact information lost

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asked by about Kurlo
edited by

Our computer was recently upgraded to Windows 10. Since that upgrade, all of my information in Kurlo is gone. How do I recover this information?

1 Answer

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answered by (264k points)

If you didn't create a backup for the contents of the application, then you will have to use a recovery solution. The cause for this error is directly related to compatibility. Windows 10 deletes applications while the upgrade takes place if they're not compatible.

I recommend using Recuva to attempt a possible restore: https://www.piriform.com/recuva

Download and install the application, then use the built-in Wizard to configure the parameters like scanning path, scanning mode, etc. To increase accuracy, tick the Deep Scan option. It might take longer, but the accuracy will increase.

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