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JDA Intactix Knowledge Base Components on Windows Server 2012 R2.

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asked by (120 points)
edited by

I am installing JDA Intactix Knowledge base Components on Windows Server 2012 R2 but builder is getting an error while opening and is it compatible with this Server or not? I just want to ask you and also I am getting this error:

Faulting application name: ProfusionBuilder.exe, version: 2007.8.1.1437, time stamp: 0x4e961b68
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x006b6810
Faulting process id: 0xf48
Faulting application start time: 0x01d153556f1c1a11
Faulting application path: C:\Program Files (x86)\JDA\Intactix\Intactix Knowledge Base\ProfusionBuilder.exe
Faulting module path: unknown
Report Id: acea070a-bf48-11e5-80c5-000d3a21e8b5
Faulting package full name:

1 Answer

0 votes
answered by (264k points)

Something on your computer is causing the crash, but the module listed to cause the crash is listed as being unknown. This could mean the software is not developed to run on Windows Server. I recommend checking the system requirements and all the README files found in the installation directory.

Additionally, use the following link to access the support page: http://www.jda.com/company/contact/

The developers should give you an insight related to this problem.

Additionally, try starting the software with some sort of Compatibility. Right click the executable file and go to Properties > Compatibility. Choose another Windows version and launch the software. If it still doesn't work, then reach the contact page.

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