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RMS Express - password problem.

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asked by about RMS Express
edited by

Just upgraded to 1.3.8. Set up RMS X on a second computer; entered the correct password. Get message: "Wrong password". When I ask for a reminder to be sent to my email, I'm told I haven't set up a reminder email. But I have; but RMS X won't accept it, because my password is wrong. So I'm stuck in a loop; I can't set a recovery email, which I need because my password is wrong.

1 Answer

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answered by (329k points)
edited by

You need to remove everything, then perform a repair of the main application and then try again. Follow the instructions to add a recovery email. I have checked the websites, but none of them provides information about this. I recommend checking the built-in Help, but if it still doesn't work, then contact the Support team. Go to Help > About and note the contact details, then get in touch with the developers.

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