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I can't access Password Protection Manager on my external hard drive to unlock it.

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I can't access Password Protection Manager on my external hard drive to unlock it. It's kind of infected by a virus I guess and it is not bringing me the Password Protection Manager screen to enter password and access my data. The Password Protection Manager application is missing.

Model: HD-E2
Model no.: SAW1AGB3A0904A1

1 Answer

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answered by (236k points)

If you re-install the application again, the password manager won't recognize you which means you will have to take the the hard drive to the local Sony Support shop. They have the proper tools and utilities in order to unlock the content. If you reinstall the application, there is a very big chance the files will remain locked for ever. That's why you need to take it to them.

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