How do you change a password in Orthoware?
Orthoware is an application that relies on databases. I have checked this appears to be used in the medical domain. I recommend contacting your local IT administrator. He should have access to the main database. Since the passwords and users are stored in that location, this is the only way to get a new password.
Additionally, contact support and tell them about this issue: http://www.carestreamdental.com/us/en/support/SupportInfo#ContactInfo