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Backup and Recovery with USB Flash Drive.

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asked by about Dell Backup and Recovery - Support Software
edited by

I am attempting to run Dell Backup and Recovery v. 1.9.1.3 Premium, to create a System Recovery. No matter what I do it will not recognize my Cruz USB flash drive.

Dell Inspiron 11-3147
Pentium N3530 2.16 GHz
4 GB RAM
Windows 10 64-bit (upgrade from Windows 8.1)

2 Answers

0 votes
answered by (329k points)
edited by

This is what the Dell Support System says about the USB flash drives issue:

NOTE: Currently factory backups are only supported on certain Windows
8 certified USB flash drives. The program will not detect the drive in case the flash drive is recognized by the system as a fixed disk. Try a different USB flash drive if this happens.

However, it's not specified what the supported flash drives are. Use the following page to learn more about it: http://www.dell.com/support/article/us/en/19/SLN151701

0 votes
answered by (140 points)

You are not able to do this because the u want to make the recovery of windows 10 but the recovery drive u have in your pc contained windows 8.1 files.
Rather than this u can make a system restore disk in external hdd or disks.

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