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Can anybody tell me please why front camera of Note 3 can't zoom after upgrade?

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asked by about Samsung Smart Advisor Care Center
edited by

Can anybody tell me please why front camera of Note 3 can't zoom after upgrade?

1 Answer

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answered by (264k points)

There could be a few causes to this issue:

  • the firmware you just used to upgrade the firmware was corrupted

  • the firmware or the version installed is bugged.

  • an application prevents you from using the Camera function normally

For the 1 and 2, you will have to either take the phone back to Support Service at Samsung or use Kies and re-flash the firmware on the phone (back up the data first!) and for the part 3, I recommend uninstalling other camera applications and leave only the default one. Secondly, go to Settings > Applications Manager > All tab > Camera. Tap on the app and then tap on Clear Cache, Clear Data, and Force Stop. Reboot the phone and try taking a picture with the camera while using its features.

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