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WD Backup is gone after Windows 10 upgrade.

0 votes
asked by about WD Anywhere Backup
edited by

I just updated to Windows 10 from Windows 7 and it no longer recognizes my WD backup. My WD backup is totally gone.

3 Answers

0 votes
answered by (309k points)
edited by

This happened because the application was released back in 2009, when Windows 10 wasn't even planned for release. Since then, no other version was released and because of that, with the installation of Windows 10, the program's functionality ceased to exist. As a temporary solution, go to Start > Settings > Update and Recovery > Restore > Go back to Windows 7. It will have your system installed normally, and the application will work normally.

Contact WD to ask when they'll release a new version of the software for Windows 10: http://support.wdc.com/product/download.asp?groupid=111&sid=87&lang=en

Tip: Use the links on the right to access the contact options.

0 votes
answered by

This is what WD has to say about this problem:

Thank You for contacting Western Digital Customer Support my name is Cedrik and I am one of the WD Support Agents.

First and foremost, we would like to Thank You for taking the time to contact us in regards to the issue with My Book World Edition II (white light). I sincerely apologise for any inconveniences that this may have caused You.

If I understood correctly after You upgraded to Windows 10 the WD Anywhere Backup software does not work and You can still access the device form the file explorer.

I am sorry, but the My Book World Edition II is a legacy product as well as the software. It will not work on Windows 10. However the My Book World can still be used and accessed with the file manager. You can back up Your data manually by dragging and dropping it into the My Book World folder.

Can You recover Your files using the file manager?

If not. Could you get a computer with Windows 7 on it and use it to recover your backup?

I hope this information resolves Your issue if the issue is not resolved and You require further assistance, please reply.

0 votes
answered by

I found that Windows 10 has it's own backup system that works perfectly on the external drive. Just hook it up through your network and you don't need that outdated software anymore. Uses a lot less resources and gpu than the mybackup did.

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