I have checked the official website, but there are no troubleshooting documents or files that can help you fix this problem. The only thing you can do is to install the latest version that's available for download.
Use the following website to download it: http://www.usbpolygraph.com/downloads.aspx
Additionally, use the CD you've received to properly set up the application. There should be user guides and tutorials on how to do so.
