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Error logging in.

0 votes
asked by about Samsung OfficeServ ACD Call Centre
edited by

I have an error with the agent that's trying to log-in. Another agent with elevated access is getting an error that says it tries to log-in as a normal user. How to fix this error?

1 Answer

0 votes
answered by (329k points)
edited by

If you are the administrator, check for the permissions of the agent that tries to log-in or simply remove it from the database and then add it back. If you don't have access to the whole administration system, contact your local IT Administrator.

Since this is a system meant for businesses, contact Samsung using the following page: https://www.samsungbusiness.com/business/pages/main/support/contact_us.aspx

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