This problem can be caused due to multiple reasons. The most important thing that you need to check is the firewall for the system on which the program is installed. You need to make sure that this will accept outside connections. Also, visit the product's official website in order to search and download the setup guide. This will help you to make the proper adjustments regarding incoming connections. If you can't fix the problem, use the site mentioned to reach the developer and obtain further assistance.
