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Can't connect to control card.

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asked by about LED Center
edited by

We are trying to set up our panels but it keeps saying "Cannot connect to control card" whenever we try to load it and the TYPE is showing as unknown. Could someone please help?

1 Answer

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answered by (194k points)

I have tested the application as well and I've encountered the same issues. However, the software requires a device to be attached to computer in order to be used. Connect the device to computer and then use the SETUP menu to configure the software to recognize it and then the message will disappear allowing you to configure the device to display the data.

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