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Problem in Unlocking Password Protection Manager.

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I can't access Password Protection Manager on my Sony External Hard Drive to unlock it,
because it does not show Password Protection Manager. It's kind of infected by a virus I guess and it is doesn't bring me the Password Protection Manager screen to enter password and access my data. Can you guide me how can I access my locked partition of disk without damaging my data?

1 Answer

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answered by (309k points)
edited by

The only thing I can recommend is to re-install the application, but this operation will render the partition unusable.

However, Sony also offers support for their products if you're a customer and use the application.

Access the Contact US page to get in touch with an official technician: https://shop.sony.eu/shop/mimes/openAccess/legal/contact-us/contact_en_GB.html

He should tell you the exact steps you have to take in order to access the partition.

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