According to the information found on the official website, the software comes in many versions. The free version lacks most of the features offered while the premium one has everything. However, there is no troubleshooting available concerning the app's functionality or something related to diagnostics of possible issues. I recommend contacting the developer. Since you have paid for the application, you should be provided with full technical support from the developer. Use the following email address: elvis.pfutzenreuter@gmail.com
