I had a hard drive crash and Recovery Manager asked me if I wanted to backup my files before re-setting factory standards. I did and saved the backup to my external hard drive. I spent 2 days this week working with HP Customer service, and could not find any of my working files. Instead of my XLS, DOC and PDF document files, I have 1407 folders, 2162 GIF, 1608 HTM, 300 HTML, 9314 JPEG, 3448 PNG, 1547 TXT (cookies) and 1098 XML files. I have now run Recovery Manager for 3 times with the same results; and each time the restored files are inaccessible, and I have to Share and then grant Permissions for the main file and all the "child" inheritable files. It's a mess. I could have simply used File-Save to my external HD, if I had only known. Now all my files are gone.
I have an HP110-210.