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My app Software Informer won't work.

0 votes
asked by (120 points) about Software Informer
edited by

I can log-in online, but can't use the app. I keep getting this error:

<?xml version="1.0" encoding="UTF-8"?><Error category="ie navigate" code="-2146697211"><source object="string" value="http://si5.informer.com/?guid_state=ok&guid_str=FAABFEAC78C546FFA47647A066A093FC&js_cache_ctrl=b&mail=33847232&pass=a219a61b57ae53676bf8a1d6da2907a7&refresh_time=54d69d97&ui=giveaway&updates_number=5&first_page=1" /></Error>

Any ideas on the error? I am using Windows 7.

1 Answer

0 votes
answered by (329k points)
edited by

That error occurs while retrieving updates from the database. I have copied the link and pasted it in a browser window. As a result, I was directed to a page with updates to the installed application. However, I recommend a re-installation of the software. To do this, you must delete it first by using the classic Uninstall program, then use CCLeaner to delete the obsolete registry keys. Next, download a new version of the client from its homepage and install it with a username that has Administrator access. Also, make sure to restore Internet Explorer to default state. Open Internet Explorer, then go to Tools > Internet Options > Advanced> Reset.

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