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Cannot send my tax report

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asked by about GenuTax Standard
edited by

When I try to send my tax report, the info box tells me I'm not connected to the Internet, although I am connected. What is this?

1 Answer

0 votes
answered by (194k points)
edited by

There could be two causes to this error:

  1. The software isn't allowed to connect to the Internet because of a firewall or a proxy. Go to Start > Control panel > Systems and Security > Windows Firewall > Allow a program through Windows firewall or start Internet Explorer > Tools > Internet Options > Connections > LAN > Delete everything.

  2. The application is obsolete which means you will have to download a new version from the official website. Just make sure to click the correct link.

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