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Receiving "Invalid Number" on Viber.

0 votes
asked by about Viber Messenger
edited by

I have been having issues with my Viber since 1st Jan 2015. I have logged two support tickets since 1st Jan and my problem is not resolved yet. I got one response for one of the support ticket and it said that Viber had blocked my number. After this email no response and I am still waiting for my account to be active. Can you help ?

JAN 01, 2015 | 12:58AM IST
Madison R. replied:
Hello Mahesh,
Your number seems to be blocked at this time due to unusual activity on Viber. We will forward your request to the relevant department and, should they find your request valid, your number will be unblocked in the next 24 hours.
Please note that if your number is blocked again after being removed from our block list, we will not be able to unblock it in the future.
No further information is available at this time. Please do not reply to this e-mail.
Kind regards,
Madison R.
Viber Support Team

related to an answer for: How to know who deleted the Viber app?

1 Answer

0 votes
answered by (309k points)

There isn't anything you can do while the number is locked. You will have to wait for the response of the support team. They're the ones who can unlock your number. Try opening another ticket to check the status of the previous one. Viber and other applications from this category are checked often due to the leaks of data from users (see Snapchat case). Use another SIM card with another number to activate Viber until the issue is solved by the developer.

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