Information about Dr Fone by Wondershare.

Question

I have been using the program regularly since I have a young daughter who gets on my phone to play games and has a habit of deleting things -- including text messages, phone contacts etc. It has been working great until last week. When I hook up the phone and open the program it just sits on the first screen. It does not go to the screen where I can choose what to recover and where I can click the "Next " button. I have installed the updates and drivers but this it is still not opening. I have contacted Wondershare and they are looking into it. Any ideas on what it could be ?

Answer 1

The application doesn't depend on if it was previously installed or not which means you have the possibility to re-install it. My advice is to re-install the application, then delete something supported by the application and attempt a new recovery. It's known that some applications tend to break others when they're uninstalled or added to the phone. It should work this way. Additionally, wait for a full report from Wondershare.