Running Adept 5.0 on Windows 7.

Question

The program for the most part is running fine. I just have two items/problems. I am unable to print picking tickets in the Report - Sales order menu. The ones in the program nor the one I designed before the upgrade. Also I am only able to view any reports PDF. For some reason it will not change to Excel or Word. My IT people are stumped. I have the new Vision Core but they don't want running it yet.

Answer 1

The first thing you need to do to fix the printing problems is checking the Print Spooler service and drivers.

Firstly go to Start > Run > services.msc and locate Print Spooler in the list. Right click it and choose Restart. Secondly, check the drivers in Device Manager using Start > Run > devmgmt.msc. If there is any driver missing, right click it and choose Update Driver. Let it install automatically then repeat the printing process.

Note: You might have to re-configure the printer for a custom layout, depending on the size of the tickets.

For the PDF part, access its configuration instructions and if you see a button called Default, press it. It will restore all the settings to default, then attempt to open files again.