Arcsoft TotalMedia HDCam provided with ViewSonic 3D video camera.

Question

I have sold a ViewSonic 3D videocamera in which the ArcSoft TotalMedia HDCam software is provided. When I install this software, it appears an error message who indicate that the installing file is corrupted. How can I fix this problem? Where can I find a right working file for a correct installation software?

Answer 1

There is information about the software, but it doesn't appear to be available from downloading. In this case, the only thing you can do is to contact the ArcSoft company and obtain a demo or a trial.

Use the following support page: http://www.arcsoft.com/corporate/contact.html

Answer 2

Hi mr. Hill, I have already contacted ArcSoft Company about this problem and they told me to write you because the software is an OEM version, so you have modified it for your porpose. At this link you can read their answer:

http://www.arcsoft.com/support/customer_faq.asp?rid=M7IRB4BKNGG1MG2CSM8I387HNRXF7TVC

So, as in ArcSoft instructions, please fix me the problem. Many thanks. Fabio.

Comments

According to their answer, the manufacturer (Viewsonic) has a contract with them to provide support for OEM products. I am not affiliated with the manufacturer or an official representative. I am here by passion to offer support for other users. You will have to contact Viewsonic in this case: http://www.viewsonic.com/us/support/contact-technical-support

Based on the ArcSoft answer, they are the ones who can solve this.

Thank you!