According to their answer, the manufacturer (Viewsonic) has a contract with them to provide support for OEM products. I am not affiliated with the manufacturer or an official representative. I am here by passion to offer support for other users. You will have to contact Viewsonic in this case:
http://www.viewsonic.com/us/support/contact-technical-support
Based on the ArcSoft answer, they are the ones who can solve this.
Thank you!
