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There are no contacts in the saved file.

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asked by about AIS Converter to MerSit
edited by

We have re-installed the AIS Converter software on a new laptop. Everything is working well and we can see the data input, but when we saved the file (file is saved correctly) there are no contacts saved.

1 Answer

0 votes
answered by (236k points)
edited by

It's possible that you didn't check the contacts that were required for exporting. Go back into the application and make sure you have the possibility to connect to the database and then export your contacts. Since the MySQL is the one keeping the contacts and the AIS is just a front end, I believe the problem is with the database. Restart MySQL and then export the contacts again and it should work normally.

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