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Connect my Runtastic Account on "Runtastic Connect", using GPS Watch.

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asked by about runtastic Connect
edited by

I have bought a Runtastic GPS Watch. I have RESET the watch, but when I plug it to my Computer, Runtastic Connect starts directly with the previous user profile. I can't access the "Connect Account" option. My Runtastic session are directly associated to the previous owner. Is there someone who knows how to solve this issue? I am waiting for an answer from the Runtastic team, but they have just answered me that they are overbooked currently.

1 Answer

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answered by (309k points)

My advice is to completely remove the application from your computer, then reset the watch and reset the password for your account as well. You can do this using the forgot password form available on the official website. Download the new package and install it. After you have reset the password for your account, connect again and use the account you've reset the password for.

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